🚚 Shipping Policy

Delivery Charges: Rs. 199/-
Free Delivery: For orders over Rs. 2599/-

Delivery Time:

• Delivery takes between 2 to 5 working days (No delivery on Sundays).

• During busy shopping seasons or excess demand, delivery may take up to 7 working days.

• Orders placed on Sundays or Pakistan’s National Holidays will be processed on the next working day.

📞 Order Confirmation:
If you are a new customer, your order will be confirmed via call, SMS, or WhatsApp by our Customer Service Representative.

🔄 Returns & Exchanges Policy

We understand that sometimes things don’t turn out as expected, and we are here to help! Please read our return and exchange policy below:

📆 Return Period:

• You can return items within 15 days from the day your order is received.

• Items must be in original condition (unopened and resellable).

• Customers must return items at their own expense via a traceable delivery service (e.g., courier or registered post).

⚙️ Faulty Products:

If you receive a defective or non-functioning product, contact us immediately.

• Faulty products can be returned within 15 days, provided they are in original packaging with all accessories.

🔄 Exchanges:

• Exchanges are subject to availability.

• If you wish to exchange an item (e.g., for a different size, color, or product), fill out the exchange form.

• A courier rider will collect the current item and deliver the replacement.

💡 Exchange Delivery Charge: Rs. 350 (to cover 2-way courier charges).

💵 Refunds:

• Refunds are processed within 2-4 working days after we receive and inspect the returned items.

• Refunds are issued via bank transfer. Please note that refund times may vary due to bank processing delays.

🚫 Non-Refundable Delivery Charges:
Delivery charges (typically Rs. 250) are non-refundable unless the return is due to a mistake by GoBuy (e.g., faulty product or wrong item).

📦 Return Shipping:

Customers are responsible for return shipping costs.
We recommend using a trackable shipping service to ensure your return arrives safely.

📋 How to Initiate a Return or Exchange:

1. Fill out the Return/Exchange Form: Make sure to provide all the required details accurately.

2. Confirmation: Our customer support team will review your request and contact you to confirm the next steps.

3. Prepare the Product: Keep the product ready for return or exchange, ensuring it’s in its original condition.

4. Smooth Processing: Once confirmed, we will proceed with the return or exchange.

📞 Need Help? Contact Us!

📱 WhatsApp Number: 0328-7707711
📧 Email: gobuycustomerservice@gmail.com

We’re here to ensure your satisfaction and provide you with the best service possible! 🛍️